Frequently Asked Questions
Get answers to common questions about VelaCarry, our products, Cash on Delivery, and shipping.
With Cash on Delivery (COD), you don't need to pay upfront. Simply place your order, and pay directly to our courier when they deliver your handbag to your door. It's that simple and secure!
Yes! Free shipping is included on all orders across Pakistan. There are no hidden charges or minimum order requirements. Your handbag will be delivered to your doorstep at no additional cost.
Typical delivery time is 4-6 business days from the date of order, depending on your location within Pakistan. You'll receive tracking information with your order so you can monitor your delivery.
Typical delivery time is 4-6 business days from the date of order, depending on your location within Pakistan. You'll receive tracking information with your order so you can monitor your delivery.
Absolutely. Every handbag in our collection is hand-curated and verified for authenticity and quality. We only source original branded handbags from trusted suppliers, and we stand behind the authenticity of every product.
We want you to be completely satisfied with your VelaCarry handbag. If you have any concerns about quality or authenticity within 7 days of delivery, please contact us and we'll work to resolve the issue.
Yes! With Cash on Delivery, you can inspect the handbag when it arrives before making your payment. If you're not satisfied, you can refuse the order. This is one of the key benefits of COD shopping.
We take quality seriously. If there's any defect in your handbag or if it doesn't meet our quality standards, we're happy to exchange or replace it. Please contact us within 7 days of delivery with photos of the issue.
Once your order is placed and processed, you'll receive a tracking number via email or WhatsApp. You can use this to monitor your delivery status with our courier partner in real-time.
For Cash on Delivery orders, you can pay in cash when the courier delivers your handbag. We also accept bank transfers and online payments for customers who prefer to pay before delivery.
We stand by the quality of our products. If you have concerns about authenticity or quality within 7 days of delivery, please reach out. Returns are handled on a case-by-case basis to ensure customer satisfaction.
You can reach us via email at info@velacarry.com or through WhatsApp for quick assistance. We're here to answer any questions about our products or your order.
We regularly feature special collections and offerings. Follow our social media channels to stay updated on new arrivals, limited editions, and any special promotions VelaCarry may run.
Cash on Delivery
Every piece is carefully selected for authenticity, craftsmanship, and timeless design.
Premium Quality Products
Handpicked for durability, luxury finishes, and attention to detail in every stitch.
Cash on Delivery & Free Shipping
Shop with confidence nationwide—no upfront payment required, and free delivery across Pakistan.